Refund policy
Last updated: October 20, 2026
We want you and your pup to love PeeCover. If something isn't right, we're here to help.
30-day happy-pup guarantee
You have 30 days from the date your order is delivered to request a return, exchange or refund.
How to start a return or exchange
- Email us at help@peecover.com with your order number and the reason for your request.
- We'll reply with return instructions. Please don't send items back without contacting us first, as we can't process returns sent without instructions.
- Send the item back as instructed.
Condition of returned items
For hygiene reasons, change-of-mind returns must be unused, unwashed and in their original packaging. If you ordered the wrong size, we'll help you exchange it for another size.
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email help@peecover.com within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a refund at no extra cost to you.
Return shipping
Unless the item is damaged, defective or wrong, return shipping costs are the customer's responsibility, unless applicable law says otherwise.
European Union and United Kingdom customers
If you are a consumer in the EU or UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email help@peecover.com. After telling us, you must send the goods back within 14 days. We will refund the product price and standard delivery cost within 14 days of receiving the goods back (or proof that you sent them).
Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are made to your original payment method. Your bank or card provider may take a few business days to show it.
This policy does not limit any rights you have under applicable consumer protection laws.
Contact
Questions about returns? Email help@peecover.com.